Frequently Asked Questions (FAQ) – Gynema

Welcome to the Gynema FAQ section! Here, you’ll find answers to common questions about our products, orders, shipping, returns, and more. If you need further assistance, feel free to contact us!

1. Orders & Payment

How can I place an order?
You can easily place an order directly on our website. Simply add the items you’d like to purchase to your cart and proceed to checkout.

What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods.

Can I modify or cancel my order?
Orders are processed quickly. If you need to make changes or cancel your order, please contact us at contact@gynema.store within 12 hours of purchase.

Do you offer discounts?
Yes! Subscribe to our newsletter or follow us on social media for the latest updates and special promotions.

2. Shipping & Delivery

Do you offer free shipping?
Yes, we offer free shipping across the UK on all orders.

How long does delivery take?

  • Handling Time: 1 business day

  • Transit Time: 2 to 4 business days

  • Estimated Delivery: 3 to 6 business days

How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can track your order anytime using this link:
👉 Track My Order

Do you ship internationally?
Currently, we only ship within the United Kingdom.

What if my package is delayed?
Delays can sometimes occur due to weather conditions, high demand, or carrier issues. If your package is delayed, feel free to reach out to us for assistance.

3. Returns & Refunds

What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you’re not completely satisfied, you can return the product for a full refund.

How do I start a return?
To initiate a return, email us at contact@gynema.store with your order details and the reason for your return. We’ll guide you through the process.

When will I receive my refund?
Once we receive and inspect your return, your refund will be processed within 7 business days to your original payment method.

Do you offer exchanges?
Yes! If you’d like to exchange an item, contact us at contact@gynema.store and we’ll assist you with the process.

4. Products & Warranty

Are your products high quality?
Yes! We carefully select all of our products for durability, performance, and customer satisfaction. Your fitness journey is important to us, and we aim to provide you with the best.

Do products come with a warranty?
Some of our products come with a manufacturer’s warranty. If you need more details, feel free to contact us and we’ll provide you with the information.

How do I care for my fitness equipment?
Check the product description and care labels for specific instructions. Generally, we recommend keeping your equipment clean and stored in a cool, dry place to maintain its longevity.

5. Contact & Support

How can I contact support?
You can contact us via email at contact@gynema.store, or reach us at the following:

  • 📧 Email: contact@gynema.store

  • 📍 Address: 100 Twyford Abbey Rd, London NW10 7XE, UK

  • 📞 Phone: +44 7308447070

What are your service hours?
Our customer support team is available Monday – Friday, 9:00 AM – 6:00 PM (GMT).

Do you have a loyalty program?
We’re working on launching an exciting loyalty program soon! Stay tuned for updates.

If you have any other questions, don’t hesitate to reach out. We’re always here to help!